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2 1 1 Outreach Program

When you don't know who to call for help--call 211.

Calhoun County's new outreach program, "211", is the place to call when you need help paying your utilities, finding shelter, getting back on your feet, clothing your family, or providing food for you children among other things.


It's a program developed for responding to community needs throughout the county.

This is a service of the Volunteer Center of Battle Creek in partnership with United Way of Greater Battle Creek.

211 is the first call center in the state of Michigan. It's an easy number to remember, toll-free number that makes the critical connection between those in need and the appropriate community resources that can help.

In addition to helping those in need, people who want to give back to the community through volunteerism, donations and civic involvement can call 211 and reach a universal community connecting point.

Recently, a forum hosted by Representative Mark Schauer, the Volunteer Center of Battle Creek, and the Albion Volunteer Service Organization was held at Washington Gardner Middle School in the Multi-Purpose Room.

The forum provided an avenue to be informed about the new program and to ask questions.

Guest's panelist included:

  • Sharon Hostetler, Health and Wellness Action Team of Albion;
  • Susan Robilliard, Director, Burnham Brook East;
  • Mark Schauer, State Representative, 62nd District;
  • Nicole Shugars, Executive Director, Volunteer Center of Battle Creek; and
  • Olivetta Wright, Albion Housing Commission.


Representative Schauer wrote an amendment to the Michigan Telecommunications Act to allow 211 dialing in Michigan.

He also assisted the Volunteer Center of Battle Creek with all steps of the process with the Michigan Public Service Commission, and continues to assist statewide efforts to expand 211 dialing across Michigan.

Whatever your need--remember to call 211.


For additional information about the 211 program
in Calhoun County contact


Nicole Shugars
at the Volunteer Center of Battle Creek at


Alfredia Dysart-Drake
at the Albion Volunteer Service Organization at

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This page last updated 10/20/02.

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